Techhead Interactive Pty Ltd is currently using Thawte 128-bit Strong Encryption secure server software. Secure server software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the internet.

If you still do not want to use your credit card over the internet please feel free to utilise one of the alternate payment methods at the check out section of the site. These options include cheque and mail order.

Upon receipt of your payment, the ordered goods will be despatched immediately.

Techhead Interactive aims to include up-to-date pictures of all of the goods on this web site. However, pictures of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

© Copyright 2007 Techhead Interactive Pty Ltd ACN 095 165 576
All rights reserved

You may use and / or copy the information on this site for personal reference only. Techhead Interactive Pty Ltd endeavours to ensure all information contained in this site is correct at the time of inclusion. However the accuracy of the material cannot be guaranteed and visitors using the information from the site do so entirely at their own risk. The information may not be reproduced or published in any other way or by any means without the prior written consent on Techhead Interactive Pty Ltd.

For further information on using content from this site please contact:

Techhead Interactive Pty Ltd
PO Box 6171
Frenchs Forest DC NSW 2086
Ph. 1300 65 77 99

Techhead Interactive or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Techhead Interactive as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Techhead Interactive Pty Ltd to be authorised to receive the goods.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Techhead Interactive may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age

If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Techhead Interactive may charge you additional delivery fees.

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.

Techhead Interactive reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Techhead Interactive Pty Ltd offers a 14-day return policy on all unopened products except those sold on a "No Returns Basis". We also offer a 14-day return policy on "Dead on Arrival" or "Damaged in Transit" products. Details of our "No Returns Basis", "Dead on Arrival" & "Damaged in Transit" products are provided below.

Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act. Techhead Interactive Pty Ltd may, at its sole option, revise the Policies from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

Manufacturer warranty and Techhead Interactive Extended Warranty if any applies: TECHHEAD INTERACTIVE HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Techhead Interactive Pty Ltd does not guarantee product compatibility. Not all products are eligible for return and not all products that are eligible for return are to be returned to Techhead Interactive Pty Ltd. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable. If you still have questions after reading our Return Policy, please do not hesitate to contact our Customer Service Staff on 1300 65 77 99 or by e-mail at: info@techhead.com.au

In the event that you receive a product that's not in working order you should notify our Customer Service Staff immediately upon receipt of the product.

In the event a product develops a fault (except those due to willful damage, or customer misuse) within the first 14 days after purchase you should notify our Customer Service Staff immediately upon noticing the fault so we can process the return as a "Dead on Arrival Product".

You will be issued with a Return Authorisation Number in accordance with the above procedures. You will need to package and address the product for return in accordance with the above procedures.

We will arrange for the product to be collected from you for return to Techhead Interactive. If it is determined that the product is not defective it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return.

For products which are found to be Dead on Arrival a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Manufacturer's Warranty

With the exception of Ex-Demo, Ex-Rental, Soiled or Damaged products, all products unless noted otherwise, are sold with the full Manufacturer's Warranty. The warranty period and service level varies by manufacturer and product. If you are interested in purchasing an Extended Warranty, please contact your Sales Consultant.

All claims for Warranty Service outside the "Dead on Arrival" period should in the first instance, be directed to the Manufacturer or their Authorised Service Centre.

If the Manufacturer directs you to return the product to us as the Retailer, then you must contact our Customer Service Staff within 14 days of first noticing the problem for which you are claiming service under warranty, and at least 14 days before the expiration of the warranty period specified by the Manufacturer otherwise we cannot authorise a return.

You will be issued with a Return Authorisation Number in accordance with the above procedures, but you will need to specify that the goods are being returned under the Manufacturers Warranty. You will also need to provide any additional information that may be required under the Manufacturers Warranty Procedures.

You will need to package and address the product for return in accordance with the above procedures. You will need to arrange for return delivery of the product to the address listed in the Contact Us section of this website. Techhead Interactive Pty Ltd will not pay, nor reimburse any costs associated with a customer-organised shipment.

The product must be received by our warehouse at least 7 days prior to expiration of the Manufacturers warranty period so as to allow sufficient time for the product to be returned to the Manufacturer before the expiration of the warranty period.

Upon receipt of the product, Techhead Interactive Pty Ltd will return the product to the Manufacturer or their Authorised Service Centre for Repair/Replacement. The product will be Repaired/Replaced at the sole discretion of the Manufacturer. Should the Manufacturer determine that the fault is not covered by Warranty then we will advise you of the quoted repair costs and ask if you wish to proceed with repair. If you decide not to proceed with the repair the Manufacturer may charge you an inspection fee.

Once the product is returned to Techhead Interactive Pty Ltd from the Manufacturer or their Authorised Service Centre we will arrange return delivery of the product to you. For products where the Manufacturer has determined the fault is not covered by Warranty we require payment of the Manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you. If you have problems contacting the Manufacturer or their Authorised Service Centre then please contact our Customer Service staff so we can assist you with your warranty claim.

In the event that you receive a product that appears to have been Damaged in Transit you should:-

• Refuse to accept delivery of the product.
• Direct the Courier to Return Goods to Sender.
• Notify our Customer Service Staff immediately on 1300 65 77 99 or by e-mail at: info@techhead.com.au.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit you should notify our Customer Service Staff immediately. You will be issued with a Return Authorisation Number in accordance with the above procedures. You will need to package and address the product for return in accordance with the above procedures. We will arrange for the product to be collected from you for return to Techhead Interactive. For products which are found to be damaged in transit a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.