| Overview |
| Techhead Interactive can provide your business two different levels of technical support serices depending on your technology requirements. These two levels are Ad-Hoc Support Services and Techhead Client Care. |
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| Techhead Interactive Ad-Hoc Support Services |
| Ad-Hoc Support Services is for businesses that only require reactive support on infrastructure. Our qualified engineers can provide you onsite or remote support across all of our product offerings. Ad-Hoc support is charged at an hourly rate and after-hours support is also available at a premium rate. |
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| Techhead Client Care is our premium support offering providing your business with a range of proactive services, unlimited support requests, all for a fixed monthly fee. Techhead Client Care includes a guaranteed service level agreement in which Techhead will pay your business back a rebate if SLA's are breached. |
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| Techhead Interactive's Support Comparison |
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Ad-Hoc Services |
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| Support Hours (Monday - Friday EST Time) |
8:30am - 5:30pm |
24x7 |
| Guaranteed Service Level Agreement |
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| Money back rebate for failure of SLA |
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| Unlimited email/telephone support |
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| Complete visability on all job tickets |
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| Access to the Techhead procurement portal |
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| There are a whole range of proactive services available on Techhead Client Care depending on which product category is chosen. To view specific services, please visit the individual product pages listed on the left hand side of the screen. |
